This course provides a practical overview of the institutions, agencies and processes that make up the South Australian Public Sector. The session will look at the workings of public sector processes with a facilitator who has participated in them.
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Relevant, engaging content tailored to individuals in the course."
Beth
"Overall understanding and knowledge will assist in understanding strategic intent and purpose behind processes."
This course is designed to give you an introduction to your new world of supervision and management and also to provide you with foundational models and approaches to supervision and management.
“Mark was one of the best presenters I've had. He was knowledgeable and was able to tailor the exercises and discussions to the people in the room.”
Troy
Department for Innovation and Skills
“The presenter was engaging - the experiences in public sector management valuable.”
Chris
Department of Jobs and Small Business
“I really enjoyed this course - perfect for what I needed”
This course is designed to give you an introduction to your new world of supervision and management and also to provide you with foundational models and approaches to supervision and management.
As well as expert input and resource manuals for future reference, here is an opportunity to work with colleagues across the public sector who are all tackling the same big challenges across 4 units:
Introduction to Supervision Management
Strategic Thinking
Managing Public Sector Budgets
Managing Your Project: An Introduction to Project Management
“Mark was one of the best presenters I've had. He was knowledgeable and was able to tailor the exercises and discussions to the people in the room.”
Troy
Department for Innovation and Skills
“The presenter was engaging - the experiences in public sector management valuable.”
Chris
Department of Jobs and Small Business
“I really enjoyed this course - perfect for what I needed”
Policy and program evaluation serves a key purpose in the public sector. It measures the success and public value of key policy or program initiatives. Evaluation enables the communication of this success (or failure) to key stakeholders, the community and serves as evidence to inform future policies or initiatives in the policy area.
Enhance your ability as a policy maker by building an applied understanding of the tools, methodologies and approaches to effective program and policy evaluation in the public sector. You will also explore how to collect and present results effectively and engagingly.
How can you use data to make evidence-informed decisions? Learn the purpose of data analysis as well as a range of analytical techniques and applications. In addition to this, you will also gain an understanding of how to effectively present data to persuade and inform.
“What I learned will influence how I present data in future, especially using graphs and 'picto charts' most appropriately (not to overuse or misuse). I will be able to more effectively "tell a story with data" about what is truly happening; and am better equipped to assist decision makers to make better informed and more transparent decisions.”
Janetta
Department for Innovation and Skills
“Mark is so enthusiastic he makes a potentially dry topic enjoyable and interesting. It is great to be able to draw on the expertise of such an individual.”
Ceris
PIRSA
“I felt the explanations of the theoretical side was then applied to practical examples. This very much helped my learning of the material and illustrated the application of this knowledge in how it could be used in a real-life setting.”
Peter
South Australia Police
“My presentation and explanation of my data tables will be much improved.”
DHS
GRANTS SA
“I believe many people would get great benefit in undertaking this course. It is great for data people (those who analyse data in their work), but I believe it would also be useful to managers/decision makers in improving their understanding of how data analysis is done and where it comes from.”
Build your personal resilience and gain the tools to be able to bounce back from adversity and to learn from experience. Just like going to the gym, you can ‘train your resilience’ and enhance your personal ability to use it. This course will focus on helping you to access tools and strategies to further build your resilience and give you greater insight on areas for growth and development.
“The presenter provided multiple practical strategies for attendees to use. In addition, the handbook provides the capability for follow-up strategies.”
Sean
SA Police
“The presenters were engaging, knowledgeable and inclusive of everyone.”
Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.
“When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”
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“I have recommended this workshop to all staff in my working group.”
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“Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”
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“I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”
This comprehensive full-day session focuses on equipping you with the essential skills to mediate and resolve conflicts among staff members, clients, and stakeholders.
Develop your negotiation skills and learn how you can reach ‘win-win’ outcomes in negotiation scenarios. You will gain the core framework and tools to prepare and execute an effective negotiation strategy, in order to arrive at a beneficial outcome.
“[Since returning to work I] Have identified a number of differences between engagement, consultation and negotiation. Will ensure I am well prepared (War Room meetings with my team), build a relationship prior to negotiating, build trust and ensure we reach a compromise for mutual gain.”
