Essentials for EAs and PAs

Content

• Identify key tasks, responsibilities and the attributes of an effective EA/PA.
• Apply advanced techniques to assist you in efficient and effective planning and prioritisation for yourself and others.
• Maintain and grow solid networks and relationships, with skills to communicate effectively to both internal and external stakeholders.
• Understand the importance of keeping up high levels of personal knowledge in order to better anticipate Executive needs.
• Technology in the workplace.
• Basic administration standards and how to apply them.
• Use communication techniques to positively influence others.
• Learn strategies to cope with workplace pressures and challenges.

Outcomes

Build on your existing basic administration skills and knowledge to take the next step to becoming a more effective and professional EA/PA.

Who Should Attend

This course is suitable for EAs/PAs in the public sector who are looking to further develop their administration and professional Executive support skills.

Benefits to You and Your Agency

You will benefit through becoming a more confident, skilled EA/ PA who can provide a superior level of support and service to all stakeholders and customers alike.