Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.
“When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”
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“I have recommended this workshop to all staff in my working group.”
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“Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”
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“I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”
This comprehensive full-day session focuses on equipping you with the essential skills to mediate and resolve conflicts among staff members, clients, and stakeholders.
This course is designed to give you useful insights on how to effectively manage people in the public sector context. It will provide practical tips on how to handle some of the more ‘curly’ aspects of people management pertaining to performance, behaviours and discrimination.
Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism).
The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
Authentic Leadership Skills for Managers
Managing Wellbeing
Ethics in Action – Leadership Practices for the Public Sector
Managing Different Personalities
Leadership Communication Skills
Positive Psychology for Managers (PERMA+)
“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”
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“I now have the courage to have those difficult conversations with staff.”
