Cultural Awareness and Competence

Develop the skills to engage respectfully and effectively across cultural differences. Navigate diversity with confidence and empathy, fostering inclusive, safe, and professional environments in any organisational setting. Ideal for leaders, educators, and service providers seeking to strengthen cultural competence and communication.

Adaptive Leadership in The Public Sector

Look at the key approaches to leadership that are currently being applied within government as well as ‘Adaptive Leadership’. Learn how Adaptive Leadership goes beyond the core set of leadership skills to place great emphasis on remaining flexible whilst responding positively to times of pressure and change.

Workplace Behaviour: Respect, Inclusion and Accountability

Build the confidence and skills to navigate workplace behaviour, foster respect and inclusion, and contribute to a safe and accountable team culture.

(previously called Anti Bullying, Harassment and Discrimination)

Neuroscience-Informed Leadership

Apply neuroscience-backed strategies to lead, motivate and engage your team.

Managing Challenging Customer Behaviour and De-Escalation

Build confidence, calm and practical skills to manage challenging customer behaviour.

Personal Resilience

Build practical tools to bounce back, adapt and stay steady through challenge and change.

Managing Workplace Conflict and Difficult Conversations

Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.

Persuading Up: Communicating with Influence to Senior Leaders

Communicating with Influence to Senior Leaders

Building Confidence and Professional Presence

Building Confidence, Resilience and Self-Belief at Work

Private: Confident and Persuasive Public Speaking Presentations

Learn the highly sought after skills to become an engaging and persuasive public speaker. Delivering presentations and public speaking play an important part in every area of our personal and professional lives. This training course will stimulate you to challenge your current presentation style and further your ability to deliver confident and persuasive public speaking presentations that are sure to be remembered.

Develop Your Negotiation Skills

formerly Negotiation Plus

Develop your negotiation skills and learn how you can reach ‘win-win’ outcomes in negotiation scenarios. You will gain the core framework and tools to prepare and execute an effective negotiation strategy, in order to arrive at a beneficial outcome.

Produce Persuasive Reports and Proposals

Learn the skills needed to research, compile and edit information to inform quality decisions. Through this program, you will be introduced to tools that you can apply to create an immediate improvement in the quality of reports and proposals and identify what decision-makers require from these documents.