“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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Develop the skills to engage respectfully and effectively across cultural differences. Navigate diversity with confidence and empathy, fostering inclusive, safe, and professional environments in any organisational setting. Ideal for leaders, educators, and service providers seeking to strengthen cultural competence and communication.
Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism).
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”
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“I now have the courage to have those difficult conversations with staff.”
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