• “Engagement from the tutor was wonderful. He was very knowledgeable and allowed the class to ask questions at any point during the course.”

    Alyssia

    ASSIST therapy Services

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Chaos to Stability

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Coaching Masterclass: Navigating Teams and Difficult Conversations

Coaching is becoming more of an effective skill as the dynamics of your workplace change. It’s more than just management; it is now about balancing different temperaments and generations, key people with different pressures and challenges, and navigating an online environment which brings a whole raft of new dynamics to your team.

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HR Essentials for Leaders

This course is designed to give you useful insights on how to effectively manage people in the public sector context. It will provide practical tips on how to handle some of the more ‘curly’ aspects of people management pertaining to performance, behaviours and discrimination.

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Managing Different Personalities

Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism).

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Personal Resilience

Build your personal resilience and gain the tools to be able to bounce back from adversity and to learn from experience. Just like going to the gym, you can ‘train your resilience’ and enhance your personal ability to use it. This course will focus on helping you to access tools and strategies to further build your resilience and give you greater insight on areas for growth and development.

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  • “When I return to work I will challenge myself to speak up and have the skills and confidence to start to deal with situations in the work place that have previously made me feel very uncomfortable and unable to speak up.”

    -

  • “I have recommended this workshop to all staff in my working group.”

    -

  • “Having undertaking several conflict management training sessions, I feel that this was the best one so far. Fantastic !!”

    -

  • “I will be prepared for situations that may arise and feel confident that I can make assessments and establish approaches for dealing with conflict.”

    -

This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

  • Authentic Leadership Skills for Managers
  • Managing Wellbeing
  • Ethics in Action – Leadership Practices for the Public Sector
  • Managing Different Personalities
  • Leadership Communication Skills
  • Positive Psychology for Managers (PERMA+)

  • “Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”

    A

  • “Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”

    A

  • “I now have the courage to have those difficult conversations with staff.”

    A

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  • Affiliate, Emerging Leader, Executive, Graduate/Student, Manager/Next-Exec, Professional, YIPAA
Read more
extended learning to put you on your career pathway

Chaos to Stability

Lead with confidence through crises and uncertainty. Leaders and teams leave equipped with the tools to stay calm under pressure, plan effective responses, and build resilience in a VUCA...
  • 1 half day
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Develop the skills to engage respectfully and effectively across cultural differences. Navigate diversity with confidence and empathy, fostering inclusive, safe, and professional environments in any organisational setting. Ideal for...
  • 1 full-day
  • Executive, Manager/Next-Exec
Read more

Add yourself to the waitlist for this course!

Fill out my online form.

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Conflict Management: Self-Resolution in the Workplace

Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing strategies and skills to handle conflict in ways that will enable growth and change for all involved.

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Critical Thinking and Problem Solving

Are you a decision-maker? Improve your ability to apply critical thinking and problem solving to achieve goals and find clever solutions. This course will help you hone your agile critical thinking skills to size up situations, realise potential where others may not, and seize new opportunities.

 

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Emotional Intelligence and Beyond

Explore the key components of Emotional Intelligence (EQ/EI) and how it can be developed and enhanced. In addition, explore some of the associated myths and how we can create a positive EQ/EI workplace.

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Private: Managing Wellbeing

Managing the wellbeing of your team is an essential part of leadership. Gain an understanding of mental health and mental illness, as well as how to have conversations with staff about associated workplace behaviours. Through this course you will become familiar with your “mental health”, obligations as a manager and leader, and refine your practical skills in how to discuss mental health in a work context from a performance point of view. You will also explore the concepts of stress and resilience at the individual, team and organisational levels and formulate a practical plan to address these.

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  • “The presenter provided multiple practical strategies for attendees to use. In addition, the handbook provides the capability for follow-up strategies.”

    Sean

    SA Police

  • “The presenters were engaging, knowledgeable and inclusive of everyone.”

    Katie

    Education Department