“Presenter was engaging and gave good examples and explanations.”

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“[When I return to work I will] sort through a range of workflows and find time savers.”

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“[When I return to work I will] put influencing skills to the test to try to effect some process changes to remove inefficiencies.”

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“[When I return to work I will] Increase discussion with Unit Managers about drip-waste and continuous improvement.”

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“Well paced course with interesting and relevant content.”

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“I liked how the different models were presented in historical sequence to demonstrate how views about leadership have changed over the years which fits in with the overall theme of being an adaptive leader.”

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“[When I return to work] I will take time to reflect on my leadership style/behaviours and use the checklists”

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“I wish I had done this ages ago. Everyone in management should do this course.”

Lynette

“It actually gave me new strategies rather than just confirming what I basically already knew.”

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“I will apply the model/ persuasion tips to influence changes in legislation, and stakeholders in meetings.”

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“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”

A

“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”

A

“I now have the courage to have those difficult conversations with staff.”

A

“Since the course I have introduced a team building exercise in my Unit meetings to create a positive culture and have improved my communication skills with the team and also it helps me to deal with different personalities in the team and how to handle the difficult situations when arises.”

A, Department for Child Protection

“Good definition of bullying and harassment to enable that when working through issues.”

A

“[When I return to work I] plan to incorporate 'ethics' in to the regular team meetings, to develop a positive culture of open and safe communication and understanding of our responsibilities in terms of working in the Public Sector.”

A

“The presenter is engaging and well informed on the topics in the course.”

A

“Applying what I have learnt will take some practice, but I now feel like I have the tools to start practicing.”

A

“Very useful information and covering appropriate topics.”

A

“[When I return to work I will] Reduce unnecessary emails and meetings; continue to adopt minimalist approach to tasks and communications.”

Jeanette

Department for Environment and Water

“[When I return to work I will] think of what an organization is, and then putting resources and focus in to that.”

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Natural Resources AMLR

“[When I return to work I will] define what NOT to do! (never been done before in my workplace before but so basic).”

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“I have a project where some of the frameworks are very relevant and will be useful immediately to guide our work.”

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“[When I return to work I will] Identify non-value adding tasks. Promote annual evaluation of the project/ business plan.”

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" It is a very good course for all managers to undertake."

Lynette

"I have come away from the training with some clear initiatives to implement with my team, and also for myself."

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"Good combination of theory and practical tools to take away."

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"Scott is a very engaging presenter and is able to deliver quite heavy subject matter in an interesting way. "

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"I will be able to address some areas of my own EI that were a bit lower and be mindful of that when dealing with staff. I will also be able to support my team development in this area."

Lynette

“[I gained] greater understanding of mental illness. How to manage this issue sensitively and positively.”

A

“[The most positive aspect of the course was] the tool kit for how to recognise mental health issues, provide support and initiate difficult conversations.”

A

“Excellent course very useful wish I had done it years ago.”

A

“The presenter was able to deliver a very difficult topic in way that was both engaging and informative.”

A