Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours that meet legal, ethical and professional obligations. You will also explore best-practice performance management and the Dark Triad of personality tendencies (psychopathy, narcissism and Machiavellianism).
This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.
More informationThe 21st Century Manager series is comprised of 6 half-day units that address core management competencies:
“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”
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“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”
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“I now have the courage to have those difficult conversations with staff.”
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Strengthen confidence, lead with authenticity, and harness the power of emotional intelligence. Blending practical strategies with real-world application, learn to set healthy boundaries, communicate assertively, and build stronger, values-driven relationships. Discover The Power of No—a key to saying yes to what truly matters.
This course is part of the Emerging Executive Development Series. Register for the full series and save up to 10%.
More informationThe Emerging Executive Development Series is comprised of 8 half-day units focused on providing public sector leaders with practical tools to apply in their workplace to enhance performance and productivity. Topics include:
“I wish I had done this ages ago. Everyone in management should do this course.”
Lynette
“It actually gave me new strategies rather than just confirming what I basically already knew.”
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“I will apply the model/ persuasion tips to influence changes in legislation, and stakeholders in meetings.”
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This series can be tailored to your organisation’s needs and delivered on your premises.
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