Managing Different Personalities

This course is part of the 21st Century Manager series. Register for the full series and save up to 10%.

More information

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

Authentic Leadership Skills for Managers
Managing Wellbeing
Ethics in Action – Leadership Practices for the Public Sector
Managing Different Personalities
Leadership Communication Skills
Positive Psychology for Managers (PERMA+)

“Just a great course - I felt empowered when I left and that I can tackle those difficult work situations.”

A
“Sam is an engaging and very knowledgeable speaker. Her real life scenarios are samples have resonated with me and provided me with an avenue to "approach difficult situations" with somewhat confidence.”

A
“I now have the courage to have those difficult conversations with staff.”

A

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Mental Health First Aid Training for Public Sector – October

Demonstrate your mental health first aid skills by becoming an Accredited Mental Health First Aider

Personal Member: $358
State Government Member: $439
Corporate Member: $439
Non-Member: $539

30Aug 2026

Measuring Outcomes and Demonstrating Impact

Practical monitoring, evaluation and reporting skills for the public sector

Personal Member: $575
State Government Employee Member: $615
Corporate Member: $625
Non-Member: $725

14Oct 2026

The Journey to Chief Justice

Reflections on leadership, law and public service

Add yourself to the waitlist for this course!

Fill out my online form.

“Great presenters, clearly had good knowledge of the course subject matter and were skilled in engaging the group in effective discussion.”

Amanda Dudgeon

Department for Environment and Water

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17Nov 2026

Ethical AI in the Public Sector (online)

Recognise Ethical and Responsible AI Principles. Identify the ethical considerations, risks, and responsibilities associated with deploying AI in government and public services.

Personal Member $355
State Govt Employee Member $390
Corporate Member $405
Non-Member $440

06Oct 202613Oct 2026

Mental Health First Aid Training for Public Sector – October

Demonstrate your mental health first aid skills by becoming an Accredited Mental Health First Aider

Personal Member: $358
State Government Member: $439
Corporate Member: $439
Non-Member: $539

25Aug 2026

Co-designing Ways Forward Workshop

Learning & working with others to improve services & systems

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725

“Applying what I have learnt will take some practice, but I now feel like I have the tools to start practicing.”

A
“Very useful information and covering appropriate topics.”

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13Oct 2026

Ethical AI in the Public Sector

Build clarity, confidence and practical guardrails for responsible AI adoption.

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725

25Aug 2026

Co-designing Ways Forward Workshop

Learning & working with others to improve services & systems

Personal Member $575
State Govt Employee Member $615
Corporate Member $625
Non-Member $725

30Aug 2026

Measuring Outcomes and Demonstrating Impact

Practical monitoring, evaluation and reporting skills for the public sector

Personal Member: $575
State Government Employee Member: $615
Corporate Member: $625
Non-Member: $725

Add yourself to the waitlist for this course!

Fill out my online form.

You may also be interested in:

21st Century Manager Series – Core Skills for The New Millennium (online)

Equip yourself with the essential core leadership skills to thrive not just survive as a leader in 2025 and beyond. You will increase self-awareness, develop confidence and skills in leading teams, improve your communication and EQ and understand how to promote a culture of wellbeing. You will also explore ways to learn from the lessons of COVID-19, in managing teams and their wellbeing, resilience and performance against challenging situations.

6 half days
Executive, Manager/Next-Exec, YIPAA

Private: Authentic Leadership Skills for Managers (online)

Build your skills in authentic leadership to gain a unique foundation for you to build self-awareness and understand modern leadership theory and skills. Authentic leaders demonstrate a passion for their purpose, practice their values consistently, lead with their hearts as well as their heads and invest in their personal and professional growth. The course presents the latest in emotional intelligence research and tools for you to build your EQ.

1 half day
Emerging Leader, Executive, Manager/Next-Exec

Emotional Intelligence and Beyond

Explore the key components of Emotional Intelligence (EQ/EI) and how it can be developed and enhanced. In addition, explore some of the associated myths and how we can create a positive EQ/EI workplace.

1 half day
Executive, Manager/Next-Exec

Private: Managing Wellbeing (Online)

Managing the wellbeing of your team is an essential part of leadership. Gain an understanding of mental health and mental illness, as well as how to have conversations with staff about associated workplace behaviours. Through this course you will become familiar with your “mental health”, obligations as a manager and leader, and refine your practical skills in how to discuss mental health in a work context from a performance point of view. You will also explore the concepts of stress and resilience at the individual, team and organisational levels and formulate a practical plan to address these.

1 half day
Emerging Leader, Executive, Manager/Next-Exec

This course is part of the 21st Century Manager series (Online). Register for the full series and save up to 10%.

More information

The 21st Century Manager series is comprised of 6 half-day units that address core management competencies:

Authentic Leadership Skills for Managers
Managing Wellbeing
Ethics in Action – Leadership Practices for the Public Sector
Managing Different Personalities
Leadership Communication Skills
Positive Psychology for Managers (PERMA+)

“[The most positive aspect of the course was] How engaging the presenter, topical and fresh she kept the workshops.”

A
“[The most positive aspect of the course was] The tools, knowledge and how to apply this.”

A