Learn to understand different personality traits and behaviours as well as individual emotional reactions to challenging behaviours. You will be given the skills to deal with challenging employee behaviours...
Build leadership capability in shaping consistent, high-trust customer experiences while coaching and supporting staff through difficult interactions.
Build confidence in engaging effectively with people living with disability.
How can you grow your confidence in the workplace? In this course, you will develop a number of strategies to build your confidence and overcome whatever challenges you may...
Examine the 5 key principles of the PERMA model of Positive Psychology, which is an area of psychological theory that focuses on strengths and resilience. You will look at...
Explore practical tools and inclusive strategies to create accessible and inclusive events—so that more people can attend and participate fully, including older adults, families with young children, CALD communities,...
Build confidence in engaging effectively with people living with disability.
Build confidence, calm and professionalism in every interaction. Become equipped with insight, tools and confidence to handle emotionally charged or aggressive behaviour professionally and safely without losing empathy or...
Are you coming to grips with leading a team and managing others for the first time? Explore current successful approaches and strategies that will teach you essential skills for...
Conflict is inevitable in work and life, so when it occurs it is essential to deal with it in a productive manner. This course will assist you in developing...
Build confidence in engaging effectively with people living with disability.
Develop the skills to speak up confidently and professionally when there’s no time to prepare. Learn how to structure your thoughts, manage pressure, and respond clearly in meetings, briefings,...
Learn practical strategies to create accessible, inclusive events that support full participation for older adults, families, CALD communities, and people with disability and their support network
This course is designed to give you useful insights on how to effectively manage people in the public sector context. It will provide practical tips on how to handle...
Public sector teams are increasingly diverse – not just in culture, but in neurology. Autism, ADHD, dyslexia, anxiety, and sensory sensitivity bring unique strengths and challenges. This session moves...
Are you coming to grips with leading a team and managing others for the first time? Explore current successful approaches and strategies that will teach you essential skills for...
Help minimise stress and anxiety by learning how to take back control of your workload, as well as to develop strategies to improve decision making, prioritisation and time management....
Compassion is a leadership strength but unmanaged, it can lead to fatigue, cynicism, or moral injury. This session reframes care as both an ethical responsibility and a strategic capability....
formerly Mediation Skills for Leaders Leadership Strategies for Conflict Resolution This comprehensive full-day session focuses on equipping you with the essential skills to mediate and resolve conflicts among staff...
Why your people are “over it” — and how to re-energise them. While change is normal, continuous change erodes psychological safety and engagement. This session helps leaders understand the...
How can you grow your confidence in the workplace? In this course, you will develop a number of strategies to build your confidence and overcome whatever challenges you may...
Build confidence in engaging effectively with people living with disability.
Explore practical tools and inclusive strategies to create accessible and inclusive events—so that more people can attend and participate fully, including older adults, families with young children, CALD communities,...
