“There is still uncertainty, but there’s reason to be hopeful, and there are things that are within our control as a community and individuals and steps we can take.” – John Brayley
SA Chief Psychiatrist, Dr John Brayley, Forensic Psychologist, Luke Broomhall and Commissioner for Public Sector Employment, Erma Ranieri sat down virtually with IPAA SA to share some vital tips and advice on caring for your mental health and wellbeing in the wake of the pandemic.
The mental health ‘shadow pandemic’ has seen many of us and our loved ones dealing with increased stress. As a result of prolonged stress without relief, we are also now seeing anxiety and depression on the rise in our communities.
Below we summarise the key pieces of advice from this interview and the things you can do to manage stress and its effects.
It’s hard to be self-aware while we are experiencing stress. Sit down once-a-week to see how you are tracking and take stock of your mental health and priorities. Have a look at deadlines, commitments and goals and self-assess your stress levels. If you are struggling, set some strategies for “not how you normally function, but how you are functioning right now”. This may mean taking more time for yourself that week or moving some competing commitments around.
Learn how to say no or negotiate on additional commitments. If you take on more than you can handle, you are more likely to encounter stress and ‘burnout’. For example, if you are asked at work to take on an additional task, be realistic in setting expectations for its completion. If you are hesitant on how to respond to deadlines you can’t meet, you can reply with a friendly “I’d love to be able to that, I think I will be able to do that- but in the week afterwards, rather than in the next week”. If you are reasonable and polite you will be able to reach an understanding regarding deadlines and expectations.
After times of prolonged stress, we can feel fatigued and ‘burnt-out’. If you are feeling this way, or ideally before you get to this stage, you should seek some time to rest and recuperate. This could be in the form of a short holiday or a few days of relaxation at home. While we are so busy planning for work and life commitments, it’s important to consider where you are planning time for yourself, and the things that help you unwind.
Social isolation is a big source of stress for many of us still, as we are isolated from friends and family interstate or internationally. For those of us still working from home either full-time, part-time or in a flexible arrangement, we must also have an awareness of how this dynamic affects us mentally. If you are someone who thrives on face-to-face social interaction, it’s important to raise this with your team or manager and to look for opportunities to connect and communicate.
In the context of COVID-19 resilience is much more than ‘bouncing back after adversity’, it’s the management of continued adversity. Self-awareness is again a big help here, where this awareness will help you recognise the warning signs in yourself, your teammates and loved ones if they are not coping well.
What you can do to improve your resilience:
– Get the recommended amount of sleep (see tip 11).
– Follow a healthy diet.
– Take time for exercise and physical activity.
It’s important to hold a personal sense of achievement on a day-to-day basis. This can help promote increased self-awareness, that you still have control over your environment, even through crisis. In a time where we struggle with a seeming loss of control, taking the time to set small and achievable goals each day or week will help to boost your mood.
With screen use at an all-time high, it’s more vital than ever to give yourself a break from digital devices. Set aside some ‘green time’ each day, to be outside and away from the constant influx of information.
Without doubt, was has been a tough year, and for many of us it can feel like one challenge after another. We have all encountered adversity in recent times and it’s important to be kind to yourself if you have found yourself struggling. Anxiety and burnout are natural responses to prolonged stress and cumulative trauma, so don’t be afraid to seek help when you need it and take time for self-care.
Through all the stories of hardship and trauma, COVID-19 has also brought us some positives. We can be positive in the enviable position of South Australia and Australia compared to other countries around the world in their response. The pandemic has also been an unparalleled demonstration of the joint sense of purpose and community in the SA public sector, and is an experience that you can draw on for the rest of your career.
Amid adversity it’s important to focus on the ‘light at the end of the tunnel’. Being able to stay optimistic will help boost your resilience, particularly through times of prolonged stress. If you are struggling to stay optimistic you can use the simple statement of “All this is going on, it’s very overwhelming and seems negative…but I am still looking forward to [X],[Y],[Z} and things will get better”.
Sleep is one of our most basic needs and sleep deprivation has a major impact on our ability to function on all levels. In the workplace, this can mean a host of negative side effects such as impaired concentration, memory, and coordination. As a basis for self-care, look after your sleep and seek strategies to help improve this if you are struggling.
Its 100% normal to experience anxiety in response to stressors – what is important though is the way you respond to these feelings. A certain degree of stress is in fact healthy and can improve performance. However, If anxiety is occurring and impeding what you need to do seek help early on, to learn the strategies that will work for you and bring anxiety back to a manageable level. It can be helpful to familiarise yourself with the symptoms of anxiety, so you can identify these issues more easily in yourself and others. The Anxiety Checklist provided by BeyondBlue can help you self-assess if you may be struggling with anxiety symptoms.
We are in unprecedented times. Which means the sheer number or degree of stressors we face may simply overwhelm our normal coping responses. This is normal – and is certainly not a sign of ‘weakness’. If you are experiencing regular (for more than a week) symptoms related to irritability, sleep loss, poor appetite, concentration and memory difficulties, there are supports you can speak with confidentially. Your organization has an Employee Assistance Program which is confidential. Alternatively, you can nominate a Psychologist you would like to see. You can contact your General Practitioner for confidential advice and sites such as Beyond Blue provide excellent resources for understanding just how normal your experience can be and what help is available.
Remember, what you are going through now may not be ‘normal’ for you, but it is quite normal for people to go through. Be kind and patient with yourself and seek assistance early.
What can I do if I feel anxiety has spun out of my control?
Chief Executive, Primary Industries and Region (PIRSA), Michelle Edge arrived in her new role ‘right in thick of it’ as the COVID-19 pandemic response unfolded. This presented both a number of challenges and opportunities for her department, as Ms Edge hit the ground running to provide leadership and direction during this challenging time.
With a strong background in crisis management from her time and experience in New Zealand, dealing with an outbreak of tuberculosis and an earthquake disaster response, Ms Edge came to SA with a unique perspective and set of capabilities to respond to the challenges her department faced.
Perhaps one of the biggest challenges during this crisis period for Ms Edge and her department was monitoring and responding to how crisis and disaster situations affected their stakeholders. With the recent bushfires and then the subsequent pandemic, the health and wellbeing of the community was at the forefront of planning their response. The importance of business continuity, preparedness and identifying what needed to change and what needed to continue or adapt, was in key consideration during this time, and as we move forward to the recovery phase.
As a leader, Ms Edge faced many challenges, especially coming directly into a new role and team from interstate. Ms Edge highlighted the importance of communication with both her own people and across the industry during a time of uncertainty.
“Letting people know that what they were feeling, others were feeling”
Ms Edge highlights that COVID has brought new opportunities to build more empathetic and positive workplace cultures, which is a change she hopes to see persist in the new normal.
“COVID has brought out people’s natural abilities to be more tolerant and understanding of each other”.
As we move forward, Ms Edge shared that building the skills and capabilities of her department to remain resilient and to care for mental wellbeing will be a strong focus.
Above all, Ms Edge praised her department and teams for their ability to react adaptively to this crisis. The preparedness of her team to meet the challenges of different scenarios, such as bushfires, disease outbreaks and pandemics was vital in both the initial response to the pandemic and bushfires of 2020, and has reinforced “the value of preparedness exercises”. In the coming bush fire season, Ms Edge has put renewed focus on using the lessons, of what has ultimately been a very challenging year, to increase our bushfire preparedness and apply new learning from experience and the outcomes of the royal commission.
Agriculture and farming have keenly felt the impact of COVID-19. Ms Edge and her department are calling for everyone to show their support towards our farmers, who are busy putting food on our tables, and join in the #ThankSAFarmers movement. To take part all you need to do is share your thankyou message to our farmers on Instagram, Facebook, Twitter or LinkedIn with #ThankSAFarmers.
Joining us virtually On the Couch Chief Executive, Environment Protection Authority (EPA), Tony Circelli, shared how this unique crisis situation called on his department to embrace different ways of providing service.
“The key thing is communication”
As highlighted by many public sector leaders in these sessions, Mr Circelli emphasised how vital communication is, both internally and externally, particularly during the early response to the pandemic. In these challenging circumstances, stakeholders and staff needed to know if services were continuing and what this would look like.
The health and wellbeing of both the EPA’s teams and customers are a big part of the culture at the EPA, Mr Circelli shared. From the initial stages of the pandemic, this mindset helped them recognise that everyone was going to respond differently to the changes brought about by working from home, distancing restrictions and impacts on businesses’ operations. From his department, there was a large effort to provide support to staff who needed it, especially younger employees or those entering the sector, who had not yet had the chance to form connections.
“The big cultural change to society, is that everyone has had to learn the technology”
As we now emerge into the recovery period, a key focus for Mr Circelli will be examining how we can embed the ‘new business as usual’ into what services will look like post-COVID, and how the delivery of those services may be changed for the better.
When asked what Mr Circelli and his department might do differently post COVID-19, he noted his enthusiasm for taking up new and existing technologies to save time and increase their ability to communicate. The new possibilities of working from home have changed the way recruitment and HR may work, where people in rural areas can access increased opportunities.
“Leadership is an area where you are focusing on change. It’s being prepared to change yourself. It’s being prepared to lead people through those changes”
Mr Circelli also shared his thoughts on important traits for leaders during this time of change. With all the new opportunities to shift the way things have been traditionally done, we can learn from Mr Circelli that now is the time to be exploring those new opportunities and being ready to take the leap.
“My hope is that we have a new way of working in the future, and be able to adapt” – Commissioner for Public Sector Employment, IPAA SA President, Erma Ranieri FIPAA
The word “unprecedented” has been thrown around a lot recently to describe the situation we have found ourselves in, both as a nation, and a public service. COVID-19 though has indeed brought unprecedented challenges and changes to the way we live and work.
For leaders and managers at all levels, there has been a demand to quickly adapt to new ways of managing teams remotely and ensuring business continuity even through the height of the pandemic.
As we learned from our Virtual on the Couch guests, the challenges leaders have faced and overcome have been substantial and even as we move into the recovery phase, key leaders share that the drastic shift in workplace paradigm will remain with us. The question for leaders here, is how do you apply the lessons from leading in crisis to support teams and reach goals in the ‘new normal’?
“Leadership is an area where you are focusing on change. It’s being prepared to change yourself. It’s being prepared to lead people through those changes” – Chief Executive, Environment Protection Authority, Tony Circelli
It’s simple to stick to what we know and feel comfortable with, and COVID-19 certainly did the job of pushing many people far beyond their comfort zone. Appreciate your own capacity to adapt, knowing that you have led through one of the biggest crises of recent times. As future opportunities for change and new ways of doing things emerge, keep this in mind and don’t be afraid to go outside your comfort zone, in order to embrace these changes and opportunities.
“You have got to have clarity, you have got to have purpose and you have got to communicate, communicate, communicate” – Chief Executive, Department for Child Protection, Cathy Taylor
From all the public sector leaders that have joined us On the Couch one thing that has stood out is the importance of communication. We have seen across the sector and through messages to the public how vital it was that everyone felt informed and confident that they had the correct information. Looking forward, what lessons in communication can you apply to your role? Perhaps foremost is that in new work paradigms, where your team might not always be in close proximity, we need to engage in new methods and channels of communication. Staying connected with your team, even over distance, through digital platforms will help remote workers stay engaged and accountable.
“Leadership is about making sure people feel they are in, whatever your missions is, together” – Acting Chief Executive, Department of Human Services, Lois Boswell
As we all banded together to face this crisis, cohesion and teamwork were at an all-time high, and a key challenge for us now will be how to maintain this in the recovery period. Change is hard to maintain, and you will need to use all your skills in communication and emotional intelligence to find new ways to enthuse and connect your team about projects you are undertaking. The pandemic has taught us that communication matters, and that when your team members feel considered and part of the process, then there is a much higher will to perform and engage. As a leader, you will need to look for ways to bring your team together to reach goals, allocate work effectively and know where to build your team’s skills to enhance their confidence and ability to contribute.
“Healthier happier staff give you better returns as an organisation” – Chief Executive, Department of Treasury and Finance, David Reynolds
The experience of COVID-19 has been different for everyone, but whether big or small we have all been impacted in some way. As a leader, this may have meant a wake-up call to the different circumstances and challenges your team members are facing, where a high degree of emotional intelligence was needed to care for the health and mental wellbeing of your team. In the new normal, where flexible work and remote work becomes increasingly available, you should consider investing in building and developing greater emotional intelligence skills to communicate with people empathetically and effectively no matter what the future throws at you.
“If you create the space, leaders will step into it” – Rick Persse
Many leaders who have spoken with us have shared that longstanding silos have been seemingly demolished in the wake of the pandemic, bringing new opportunities for collaboration across departments. Leaders who excelled during this crisis demonstrated key attributes which they modeled to the rest of their team, including the expected behaviors to engage in, as well as how to hold a positive and resilient mindset. Adaptive leadership is perhaps the most apt term to describe the style of leadership required here, where teams are operating in often uncharted territory. Now is the time to build and develop your skills in adaptive leadership, as well as to understand how your leadership style impacts the performance and wellbeing of your team.
“Make sure that you are looking at them holistically, not just what they might be producing at their home or not” – Commissioner for Public Sector Employment, IPAA SA President, Erma Ranieri FIPAA
If we are embracing a new work model where remote work and virtual team management becomes part of normal practice, then you will encounter a need to shift your mindset around traditional styles of management and measures of performance. As many of the leaders who joined us On the Couch highlighted, performance can no longer be measured solely on the basis of ‘turning up’ each day. Instead, you need to look at the members of your team holistically- including their mental and social performance as well as their outputs. It has been noted throughout the pandemic that remote work has helped boost productivity levels, where people are getting more done in the day, removed from time eaters such as office chatter, etc. On the flip side of this however is that social isolation has had a negative impact on many people, so whilst we might be seeing increased productivity, we need to weigh this against mental wellbeing. If you are going to lead a remote team post-pandemic, you will need to make sure you have the skill set to help both yourself and your team;
Want to hear more? Our full Virtual on the Couch series is available to view here, where key SA public leaders share their insights on leadership styles, mantras and much more…
Forensic Psychologist, Luke Broomhall joins us in the latest instalment of the COVID-19 Wellbeing – Interview Series. Mr Broomhall shares his tips and advice for leaders, managers and team members on how they can look after their own mental health and that of others.
Mr Broomhall urges us to look out for behaviours that sit outside the norm for that person, such as bouts of tearfulness, withdrawal, or anger. If so be prepared to sit down and open up a conversation with this person on the behaviours, you have noticed.
You might like to start the conversation by saying…
“ [Name} I have noticed lately that you seem a bit more [describe the behaviour e.g. withdrawn and quiet] and [these goals or items haven’t been met] and I’m a bit concerned about you and I just want to know if you’re okay and if there’s anything I can do?”
The role of the manager or leader when handling the response to this question is to have a human response grounded in empathy, but to also understand what they can and can’t control, and in turn to provide resources for the individual to access that will support them. When you encounter a strong emotional response from an individual you can respond to them as described below:
“I understand you are feeling this way, tell me more about your experiences and what you are going through at the moment”
In the transition back into the physical workplace there are several measures and tips that leaders and managers can employ to ease people into the ‘new normal’ of post-COVID-19 work.
We all want to be able to help and support our friends and colleagues when we can see they may be experiencing mental distress. Mr Broomhall shares that we can all take an active role in checking in with others during this time, but firstly you must:
If you have had a chance to view this interview, please provide your thoughts here.
For Chief Executive, Department for Health and Wellbeing, Dr Chris McGowan, the pandemic response has been a showcase of collaboration and innovation. In this Virtual on the Couch interview, Dr Chris McGowan discussed how his department structured their response to the COVID-19 pandemic by identifying 6 streams of work to achieve their 3 goals being “Flatten the Curve, Optimise the Public Health System and Keep Public Confidence”. Dr McGowan was interviewed by Tricia Tebbutt, Partner, PwC, where they explored Dr McGowan’s insights into the pandemic and responded to questions from the IPAA SA community and broader public sector.
Questions to Dr McGowan included…
As highlighted by Dr McGowan, support for emerging and developing leaders is essential. Learning and capability development is an important steppingstone in the leadership journey, providing the opportunity for self-reflection and growth. If you would like to learn more about leadership training opportunities are available both through the South Australian Leadership Academy and IPAA SA.
If you have watched this interview please feel free to leave your feedback and comments here.
Chief Public Health Officer, SA Health, Professor Nicola Spurrier has joined us virtually ‘On the Couch’ to share how the response to COVID-19 has evolved over the course of the year, and in turn what the future may look like as we face a new “normal”. Professor Spurrier highlights the fantastic work of her team and supporting organisations, as well as the commitment of everyone in the state to suppressing the spread of the virus through social distancing and other restrictions.
“we have a great community here….I had a sense that people would understand, get together and be able to do what was needed”
Professor Spurrier was interviewed by Adelaide Managing Partner, PwC, Jamie Briggs, where they explored responses to the following questions.
Leave your feedback on this event here.
Earlier this month Lois Boswell, Acting Chief Executive of the Department of Human Services, was IPAA South Australia’s guest for a virtual ‘on the couch’ conversation.
During the conversation Lois talked about her involvement in the state-wide response to COVID-19 and expressed her pride in the work of her staff in support of the Department of Health and the non-government sector:
‘Human Service workers are the firefighters in a pandemic in many ways. Health workers are the front-line and we’re very close behind’.
She also spoke about leadership
‘People do go into “command and control” — and there’s definitely a role for that in crisis, there’s no doubt about that — but there’s also a role for “How do you get people to come along on it?”.
So one of the things that has been reinforced for me about leadership is something I’ve always believed which is “communicate, communicate, communicate”. Talk about it, ask about it, share what you’re actually thinking and what the challenges are with people, because that’s what makes them prepared to participate.’
Disclaimer: This video contains an unedited transcript
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“Thank you very much, from the bottom of my heart. This has been a real test, and the South Australian public sector has proven itself to be extraordinarily capable”
disclaimer: this video contains an unedited transcript
During the Premier’s Address to the Public Sector released 7 May 2020, Premier Steven Marshall extended his sincere thanks to the exemplary efforts of all those delivering services to the community in these challenging times.
Prior to the interview Michael O’Brien gave a moving Welcome to County, highlighting the importance of opportunities such as this to share knowledge.
Premier Marshall was interviewed by Commissioner for Public Sector Employment, Erma Ranieri. Commissioner Ranieri addressed a number of questions from the audience to the Premier seeking his insight into the response to COVID-19, as described below.
To all public sector employees and affiliates, a key takeaway of the Premier’s Address is to keep up their great work which to date has put the state in a great position to meet the evolving challenges of COVID-19. Premier Marshall also emphasised that he can see the state coming out of this pandemic ‘stronger than before’, and the efforts of people working for the public purpose will be the cornerstone in achieving this outcome.
If you have had a chance to view this interview, please provide your thoughts here.
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