Nine new National Fellows of the Institute of Public Administration Australia were today announced by National President, Dr Gordon de Brouwer PSM, at an event held at Parliament House, Canberra.
The award of National Fellow is made annually to individuals who have made outstanding contributions to public service and to the Institute of Public Administration Australia, a tradition dating back to 1983.
Dr de Brouwer congratulated each of the new National Fellows on receiving this prestigious award and thanked each of them for their contribution and service.
The new National Fellows include:
National Fellows are entitled to use the post-nominal FIPAA.
Chris Dawson has provided long standing, distinguished service to the public sector in Western Australia in senior leadership roles within the Western Australian Police Force and was appointed Commissioner in August 2017.
In his time with the agency he has made a number of significant changes improving its capabilities to deliver a safer community for all Western Australians. This a personal investment in his agency’s relationship with Aboriginal and Torres Strait Islander people.
Chris has also been responsible for coordinating the State’s response to the COVID-19 pandemic as the State Emergency Coordinator.
Nationally Chris has worked as CEO of the Australian Criminal Intelligence Commission and as Director of the Australian Institute of Criminology.
Chris is a strong supporter of IPAA WA, making time whenever his exceptionally busy schedule allows to speak at IPAA events. He is also a member of its Professional Development Special Interest Group.
Professor Evans has an international reputation in supporting change governance practices as a senior policy adviser and lead investigator on research and evaluation projects for 26 countries, the European Union, the United Nations, and the World Bank.
Mark has worked with every Australian state and territory and most Australian Government departments on change governance issues. In his current role as Director of Democracy 2025 — a joint initiative of the Museum of Australian Democracy and the Institute for Governance and Policy Analysis at the University of Canberra — Mark has driven a process of national reflection and renewal on how trust can be built and democratic practice strengthened in Australia.
Mark has served as an IPAA ACT Councillor since 2015, led several important discussions on public trust for the IPAA ACT Future Leaders Program, and chaired and spoken at several IPAA ACT events including the 2017 National Conference.
Christine Feldmanis has more than 30 years’ experience in financial management in the government and private sectors.
She has significantly contributed to the development of better governance processes for public sector bodies, and has been the Independent Chair — or Member — of the Audit and Risk Committees for some of New South Wales’ most significant public sector bodies, including the Departments of Justice and Communities, Premiers and Cabinet, Finance Services and Innovation, and Education, as well as Transport for NSW and the NSW Treasury.
For more than five years, Christine has generously supported IPAA NSW as a member of the Audit and Risk Committee, providing the Division with confidence to undertake a range of major projects which focused on investment in internal capability development: through the introduction of a new IT system, and a complete internal restructure of IPAA NSW in response to the post COVID-19 needs of the public sector.
Currently the Victorian Public Sector Commissioner, Adam has an abiding commitment to transformative public sector leadership and fostering cultures of collaboration and innovation.
Under his leadership, the Department of Environment, Land, Water and Planning attained gender parity, not only across its executive management team, but also across all of Victoria’s water boards.
Adam developed the All Roles Flex policy which eventually became a service-wide initiative that enabled employees to have a meaningful level of control over when, where, and how work is accomplished.
Adam was recognised with a Public Service Medal in 2018 for outstanding public service to a range of government departments in Victoria, and has been a Male Champion of Change since 2015.
Adam has contribution to a wide range of IPAA events across Australia. He was made an IPAA Victoria Fellow in 2013, and served as Deputy President on the IPAA Victoria board from 2015 to 2017.
As CEO of Zoos Victoria Dr Jenny Gray has fundamentally changed the way the organisation defines itself, firmly placing the organisation at the forefront of Victorian threatened species conservation, with an unwavering commitment to its continued evolution.
Jenny has led the transformation of Zoos Victoria’s three zoos by aligning every aspect of their operations with achieving conservation gain. In 2017 she published ‘Zoo Ethics’, a book drawing on her PhD experience examining the ethical challenges posed for the operations of zoos and aquariums in the 21st Century.
Jenny served on the IPAA Victoria board from 2015 to 2019, and was made an IPAA Victoria Fellow in 2017. She is also a 2017 alumnus of IPAA Victoria’s Top 50 Public Sector Women.
Jenny remains an active member, speaking at IPAA Victoria events, most recently as ‘guest provocateur’ at the Integrity and Ethical Leadership Program alumni event held in May.
Elizabeth Kelly has been an extraordinarily effective senior leader in the Australian Public Service, working across programs with responsibility for innovation, digital strategy and industry support; service-wide responsibility for machinery of government, Cabinet, legal policy and governance issues; coordination of support to the Prime Minister; civil justice and legal services; strategic policy and coordination and ministerial support.
She has been a strong advocate for public service innovation, and as Deputy Secretary for the Department of Industry, Science, Energy and Resources recently led four Australian Government task forces supporting the Department of Health by securing supplies of personal protective equipment and medical devices for the National Medical Stockpile as part of the government response to the COVID-19 pandemic.
Elizabeth has played a significant leadership role at IPAA ACT in its transition to new governance arrangements, including a move to a company structure and the establishment of a Board.
Rick Persse has had a significant influence on a number of new initiatives across several government portfolios in South Australia, including the creation of Shared Services SA, and championing the government’s ‘Transforming Criminal Justice’ agenda.
In his current role as Chief Executive for the Department for Education, Rick has led two significant machinery of government reforms delivering on the recommendations of the Child Protection Systems Royal Commission. He also presided over the first major reform of South Australia’s education legislation since 1972, establishing a contemporary framework for delivering high-quality children’s services and compulsory education in the state.
Rick is a member of South Australia’s Senior Management Council, a key partner with IPAA South Australia in support of the public sector. Rick has been involved in several IPAA South Australia events and activities, and is a current member of the IPAA South Australia Divisional Council, contributing to its ‘2020–23 Strategic Plan’.
Robert is currently Commission Chief Executive of the Queensland Public Service Commission. He has worked in chief and senior executive roles across the Queensland Government in the policy portfolios of education, agriculture and primary industry, and public sector employment — as well as the private sector.
Robert has an outstanding leadership record in corporate governance, organisational reform, and leadership development. Most recently he designed a whole-of-sector recruitment process for all Director-General positions, was the principal architect of a collaborative governance model for the Queensland Government Chief Executive Leadership Board, and led the delivery of a sector-first Employee Mobilisation Service in response to the COVID-19 pandemic.
There is no stronger nor more visible champion of IPAA Queensland than Robert, guiding its strategy for building an impactful and financially stable organisation. IPAA Queensland’s successful re-establishment, over a nearly 5-year period, is testament to his commitment, persistence, and careful stewardship.
Mark Webb is Chief Executive of the NSW Department of Parliamentary Services, leading several major initiatives that include the development of the NSW Parliament’s first 10-year Strategic Investment Plan, the implementation and launch of the Parliament’s first E-petition platform, and a significant organisational reform program that attracted the single biggest government investment in the NSW Parliament’s history. He also managed the Parliament’s COVID-19 response with its catering team supplying meals to vulnerable members of the community.
Previously as Executive Director for Innovation and Services at the NSW Public Service Commission, Mark was responsible for the implementation of a sector-wide innovation strategy for whole of workforce data collection and reporting functions.
Mark is Vice-President of IPAA NSW and Chair of its Audit and Risk Management Committee. Most recently, he led a major organisational restructure of IPAA NSW in response to long-term changes in the NSW public sector and the immediate impact of COVID-19.
This text has been provided courtesy of IPAA National.
The Hon Greg Hunt MP, Minister for Health and Minister Assisting the Prime Minister for the Public Service and Cabinet, will deliver the 2020 Garran Oration.
The oration will be streamed on 21 October 2020, from 12.30 pm to 1.30 pm (AEDT).
The event will be chaired by IPAA’s National President, Dr Gordon de Brouwer PSM.
The Garran Oration honours the memory of the first, and one of the most prominent Australian Commonwealth public servants, Sir Robert Garran GCMG. It has been held every year since 1959.
Sir Robert was one of the country’s most senior public servants during the Spanish influenza epidemic of 1919, serving as Secretary of the Attorney-General’s Department.
Over the course of 1919 up to 40 per cent of Australians population had been infected by the Spanish flu and an estimated 15,000 Australians lost their lives, with some Aboriginal communities recording a mortality rate of 50 per cent.
Reflecting on the role of public administration in responding to the challenges brought by pandemics, Dr de Brouwer said:
“In a year when Australia’s society and economy have been so heavily hit by the COVID-19 pandemic, it is a real privilege to host the Health Minister the Hon Greg Hunt as the 2020 Garran Orator.
It is a year where the role of public services in supporting the work of governments across Australia has never been clearer.”
Following his delivery of the Garran Oration, Minister Hunt will join Dr de Brouwer in conversation, reflecting on the response and achievements of governments and public services in managing the twin social and economic crises brought on by the COVID-19 pandemic.
Some questions from IPAA Divisions across Australia will also be put to the Minister.
Dr Gordon de Brouwer PSM, IPAA’s National President, will chair the 2020 Garran Oration and join Minister Hunt in conversation.
Immediately following a Vote of Thanks by Cath Ingram to the Minister, Dr de Brouwer will announce the 2020 National Fellows of the Institute of Public Administration Australia.
The award of National Fellow is given to those individuals who have made an outstanding contribution to public service and to IPAA. National Fellows have been awarded each year since 1983.
Further information on the Garran Oration and the National Fellows Award is available on IPAA’s national website.
Chief Executive, Primary Industries and Region (PIRSA), Michelle Edge arrived in her new role ‘right in thick of it’ as the COVID-19 pandemic response unfolded. This presented both a number of challenges and opportunities for her department, as Ms Edge hit the ground running to provide leadership and direction during this challenging time.
With a strong background in crisis management from her time and experience in New Zealand, dealing with an outbreak of tuberculosis and an earthquake disaster response, Ms Edge came to SA with a unique perspective and set of capabilities to respond to the challenges her department faced.
Perhaps one of the biggest challenges during this crisis period for Ms Edge and her department was monitoring and responding to how crisis and disaster situations affected their stakeholders. With the recent bushfires and then the subsequent pandemic, the health and wellbeing of the community was at the forefront of planning their response. The importance of business continuity, preparedness and identifying what needed to change and what needed to continue or adapt, was in key consideration during this time, and as we move forward to the recovery phase.
As a leader, Ms Edge faced many challenges, especially coming directly into a new role and team from interstate. Ms Edge highlighted the importance of communication with both her own people and across the industry during a time of uncertainty.
“Letting people know that what they were feeling, others were feeling”
Ms Edge highlights that COVID has brought new opportunities to build more empathetic and positive workplace cultures, which is a change she hopes to see persist in the new normal.
“COVID has brought out people’s natural abilities to be more tolerant and understanding of each other”.
As we move forward, Ms Edge shared that building the skills and capabilities of her department to remain resilient and to care for mental wellbeing will be a strong focus.
Above all, Ms Edge praised her department and teams for their ability to react adaptively to this crisis. The preparedness of her team to meet the challenges of different scenarios, such as bushfires, disease outbreaks and pandemics was vital in both the initial response to the pandemic and bushfires of 2020, and has reinforced “the value of preparedness exercises”. In the coming bush fire season, Ms Edge has put renewed focus on using the lessons, of what has ultimately been a very challenging year, to increase our bushfire preparedness and apply new learning from experience and the outcomes of the royal commission.
Agriculture and farming have keenly felt the impact of COVID-19. Ms Edge and her department are calling for everyone to show their support towards our farmers, who are busy putting food on our tables, and join in the #ThankSAFarmers movement. To take part all you need to do is share your thankyou message to our farmers on Instagram, Facebook, Twitter or LinkedIn with #ThankSAFarmers.
Joining us virtually On the Couch Chief Executive, Environment Protection Authority (EPA), Tony Circelli, shared how this unique crisis situation called on his department to embrace different ways of providing service.
“The key thing is communication”
As highlighted by many public sector leaders in these sessions, Mr Circelli emphasised how vital communication is, both internally and externally, particularly during the early response to the pandemic. In these challenging circumstances, stakeholders and staff needed to know if services were continuing and what this would look like.
The health and wellbeing of both the EPA’s teams and customers are a big part of the culture at the EPA, Mr Circelli shared. From the initial stages of the pandemic, this mindset helped them recognise that everyone was going to respond differently to the changes brought about by working from home, distancing restrictions and impacts on businesses’ operations. From his department, there was a large effort to provide support to staff who needed it, especially younger employees or those entering the sector, who had not yet had the chance to form connections.
“The big cultural change to society, is that everyone has had to learn the technology”
As we now emerge into the recovery period, a key focus for Mr Circelli will be examining how we can embed the ‘new business as usual’ into what services will look like post-COVID, and how the delivery of those services may be changed for the better.
When asked what Mr Circelli and his department might do differently post COVID-19, he noted his enthusiasm for taking up new and existing technologies to save time and increase their ability to communicate. The new possibilities of working from home have changed the way recruitment and HR may work, where people in rural areas can access increased opportunities.
“Leadership is an area where you are focusing on change. It’s being prepared to change yourself. It’s being prepared to lead people through those changes”
Mr Circelli also shared his thoughts on important traits for leaders during this time of change. With all the new opportunities to shift the way things have been traditionally done, we can learn from Mr Circelli that now is the time to be exploring those new opportunities and being ready to take the leap.
“My hope is that we have a new way of working in the future, and be able to adapt” – Commissioner for Public Sector Employment, IPAA SA President, Erma Ranieri FIPAA
The word “unprecedented” has been thrown around a lot recently to describe the situation we have found ourselves in, both as a nation, and a public service. COVID-19 though has indeed brought unprecedented challenges and changes to the way we live and work.
For leaders and managers at all levels, there has been a demand to quickly adapt to new ways of managing teams remotely and ensuring business continuity even through the height of the pandemic.
As we learned from our Virtual on the Couch guests, the challenges leaders have faced and overcome have been substantial and even as we move into the recovery phase, key leaders share that the drastic shift in workplace paradigm will remain with us. The question for leaders here, is how do you apply the lessons from leading in crisis to support teams and reach goals in the ‘new normal’?
“Leadership is an area where you are focusing on change. It’s being prepared to change yourself. It’s being prepared to lead people through those changes” – Chief Executive, Environment Protection Authority, Tony Circelli
It’s simple to stick to what we know and feel comfortable with, and COVID-19 certainly did the job of pushing many people far beyond their comfort zone. Appreciate your own capacity to adapt, knowing that you have led through one of the biggest crises of recent times. As future opportunities for change and new ways of doing things emerge, keep this in mind and don’t be afraid to go outside your comfort zone, in order to embrace these changes and opportunities.
“You have got to have clarity, you have got to have purpose and you have got to communicate, communicate, communicate” – Chief Executive, Department for Child Protection, Cathy Taylor
From all the public sector leaders that have joined us On the Couch one thing that has stood out is the importance of communication. We have seen across the sector and through messages to the public how vital it was that everyone felt informed and confident that they had the correct information. Looking forward, what lessons in communication can you apply to your role? Perhaps foremost is that in new work paradigms, where your team might not always be in close proximity, we need to engage in new methods and channels of communication. Staying connected with your team, even over distance, through digital platforms will help remote workers stay engaged and accountable.
“Leadership is about making sure people feel they are in, whatever your missions is, together” – Acting Chief Executive, Department of Human Services, Lois Boswell
As we all banded together to face this crisis, cohesion and teamwork were at an all-time high, and a key challenge for us now will be how to maintain this in the recovery period. Change is hard to maintain, and you will need to use all your skills in communication and emotional intelligence to find new ways to enthuse and connect your team about projects you are undertaking. The pandemic has taught us that communication matters, and that when your team members feel considered and part of the process, then there is a much higher will to perform and engage. As a leader, you will need to look for ways to bring your team together to reach goals, allocate work effectively and know where to build your team’s skills to enhance their confidence and ability to contribute.
“Healthier happier staff give you better returns as an organisation” – Chief Executive, Department of Treasury and Finance, David Reynolds
The experience of COVID-19 has been different for everyone, but whether big or small we have all been impacted in some way. As a leader, this may have meant a wake-up call to the different circumstances and challenges your team members are facing, where a high degree of emotional intelligence was needed to care for the health and mental wellbeing of your team. In the new normal, where flexible work and remote work becomes increasingly available, you should consider investing in building and developing greater emotional intelligence skills to communicate with people empathetically and effectively no matter what the future throws at you.
“If you create the space, leaders will step into it” – Rick Persse
Many leaders who have spoken with us have shared that longstanding silos have been seemingly demolished in the wake of the pandemic, bringing new opportunities for collaboration across departments. Leaders who excelled during this crisis demonstrated key attributes which they modeled to the rest of their team, including the expected behaviors to engage in, as well as how to hold a positive and resilient mindset. Adaptive leadership is perhaps the most apt term to describe the style of leadership required here, where teams are operating in often uncharted territory. Now is the time to build and develop your skills in adaptive leadership, as well as to understand how your leadership style impacts the performance and wellbeing of your team.
“Make sure that you are looking at them holistically, not just what they might be producing at their home or not” – Commissioner for Public Sector Employment, IPAA SA President, Erma Ranieri FIPAA
If we are embracing a new work model where remote work and virtual team management becomes part of normal practice, then you will encounter a need to shift your mindset around traditional styles of management and measures of performance. As many of the leaders who joined us On the Couch highlighted, performance can no longer be measured solely on the basis of ‘turning up’ each day. Instead, you need to look at the members of your team holistically- including their mental and social performance as well as their outputs. It has been noted throughout the pandemic that remote work has helped boost productivity levels, where people are getting more done in the day, removed from time eaters such as office chatter, etc. On the flip side of this however is that social isolation has had a negative impact on many people, so whilst we might be seeing increased productivity, we need to weigh this against mental wellbeing. If you are going to lead a remote team post-pandemic, you will need to make sure you have the skill set to help both yourself and your team;
Want to hear more? Our full Virtual on the Couch series is available to view here, where key SA public leaders share their insights on leadership styles, mantras and much more…
If there was one positive to take from the impact of COVID-19, it was the marked decrease in emissions and pollution, as industry around the world ground to a halt. However, as these industries ramp back up into production scientists are observing a return to pre-COVID ways.
Many are calling on the pandemic as a wakeup call to further reduce our environmental impact, with some experts now fearing an increased focus on economic recovery will push environmental concerns to the back burner.
“How do you get that economic, environmental, and socials equation around sustainability working for us?” – Chief Executive, Environment Protection Authority SA, Tony Circelli
As we continue into the recovery phase of COVID-19 there will undoubtedly be opportunities for policy makers around the world to tap into the experience of the pandemic. Many scientists continue to highlight environmental change as the major crisis for this century. The lessons we have learnt from the COVID-19 crisis will put us in good stead to use our new experience and knowledge to make big positive changes and make them stick.
https://www.science.org.au/curious/earth-environment/what-impact-will-covid-19-have-environment
https://pursuit.unimelb.edu.au/articles/covid-19-is-an-opportunity-to-reset-our-environmental-future
https://sa.ipaa.org.au/events/virtual-on-the-couch-with-tony-circelli/
Expand your learning with IPAA SA professional development…
Leading and Managing Change (face-to-face) – 15 October
Building a Constructive Culture (online) – 16 October
Critical Thinking and Problem Solving (face-to-face) – 2 November
Positive Psychology PERMA+ – 5 November
Maintaining Positive Focus in Changing Environments (face-to-face) – 17 November
Chief Executive, Primary Industries and Region (PIRSA), Michelle Edge arrived in her new role ‘right in thick of it’ as the COVID-19 pandemic response unfolded. This presented both a number of challenges and opportunities for her department, as Ms Edge hit the ground running to provide leadership and direction during this challenging time.
With a strong background in crisis management from her time and experience in New Zealand, dealing with an outbreak of tuberculosis and an earthquake disaster response, Ms Edge came to SA with a unique perspective and set of capabilities to respond to the challenges her department faced.
Perhaps one of the biggest challenges during this crisis period for Ms Edge and her department was monitoring and responding to how crisis and disaster situations affected their stakeholders. With the recent bushfires and then the subsequent pandemic, the health and wellbeing of the community was at the forefront of planning their response. The importance of business continuity, preparedness and identifying what needed to change and what needed to continue or adapt, was in key consideration during this time, and as we move forward to the recovery phase.
As a leader, Ms Edge faced many challenges, especially coming directly into a new role and team from interstate. Ms Edge highlighted the importance of communication with both her own people and across the industry during a time of uncertainty.
“Letting people know that what they were feeling, others were feeling”
Ms Edge highlights that COVID has brought new opportunities to build more empathetic and positive workplace cultures, which is a change she hopes to see persist in the new normal.
“COVID has brought out people’s natural abilities to be more tolerant and understanding of each other”.
As we move forward, Ms Edge shared that building the skills and capabilities of her department to remain resilient and to care for mental wellbeing will be a strong focus.
Above all, Ms Edge praised her department and teams for their ability to react adaptively to this crisis. The preparedness of her team to meet the challenges of different scenarios, such as bushfires, disease outbreaks and pandemics was vital in both the initial response to the pandemic and bushfires of 2020, and has reinforced “the value of preparedness exercises”. In the coming bush fire season, Ms Edge has put renewed focus on using the lessons, of what has ultimately been a very challenging year, to increase our bushfire preparedness and apply new learning from experience and the outcomes of the royal commission.
Agriculture and farming have keenly felt the impact of COVID-19. Ms Edge and her department are calling for everyone to show their support towards our farmers, who are busy putting food on our tables, and join in the #ThankSAFarmers movement. To take part all you need to do is share your thankyou message to our farmers on Instagram, Facebook, Twitter or LinkedIn with #ThankSAFarmers.
Ready to expand your capabilities?
As Ms Edge mentions, building the resilience of you and your team, as well as honing your skills in communication and adaptive leadership is more important than ever. Explore the upcoming training and development for these skills areas below…
Joining us virtually On the Couch Chief Executive, Environment Protection Authority (EPA), Tony Circelli, shared how this unique crisis situation called on his department to embrace different ways of providing service.
“The key thing is communication”
As highlighted by many public sector leaders in these sessions, Mr Circelli emphasised how vital communication is, both internally and externally, particularly during the early response to the pandemic. In these challenging circumstances, stakeholders and staff needed to know if services were continuing and what this would look like.
The health and wellbeing of both the EPA’s teams and customers are a big part of the culture at the EPA, Mr Circelli shared. From the initial stages of the pandemic, this mindset helped them recognise that everyone was going to respond differently to the changes brought about by working from home, distancing restrictions and impacts on businesses’ operations. From his department, there was a large effort to provide support to staff who needed it, especially younger employees or those entering the sector, who had not yet had the chance to form connections.
“The big cultural change to society, is that everyone has had to learn the technology”
As we now emerge into the recovery period, a key focus for Mr Circelli will be examining how we can embed the ‘new business as usual’ into what services will look like post-COVID, and how the delivery of those services may be changed for the better.
When asked what Mr Circelli and his department might do differently post COVID-19, he noted his enthusiasm for taking up new and existing technologies to save time and increase their ability to communicate. The new possibilities of working from home have changed the way recruitment and HR may work, where people in rural areas can access increased opportunities.
“Leadership is an area where you are focusing on change. It’s being prepared to change yourself. It’s being prepared to lead people through those changes”
Mr Circelli also shared his thoughts on important traits for leaders during this time of change. With all the new opportunities to shift the way things have been traditionally done, we can learn from Mr Circelli that now is the time to be exploring those new opportunities and being ready to take the leap.
“My hope is that we have a new way of working in the future, and be able to adapt” – Commissioner for Public Sector Employment, IPAA SA President, Erma Ranieri FIPAA
The word “unprecedented” has been thrown around a lot recently to describe the situation we have found ourselves in, both as a nation, and a public service. COVID-19 though has indeed brought unprecedented challenges and changes to the way we live and work.
For leaders and managers at all levels, there has been a demand to quickly adapt to new ways of managing teams remotely and ensuring business continuity even through the height of the pandemic.
As we learned from our Virtual on the Couch guests, the challenges leaders have faced and overcome have been substantial and even as we move into the recovery phase, key leaders share that the drastic shift in workplace paradigm will remain with us. The question for leaders here, is how do you apply the lessons from leading in crisis to support teams and reach goals in the ‘new normal’?
“Leadership is an area where you are focusing on change. It’s being prepared to change yourself. It’s being prepared to lead people through those changes” – Chief Executive, Environment Protection Authority, Tony Circelli
It’s simple to stick to what we know and feel comfortable with, and COVID-19 certainly did the job of pushing many people far beyond their comfort zone. Appreciate your own capacity to adapt, knowing that you have led through one of the biggest crises of recent times. As future opportunities for change and new ways of doing things emerge, keep this in mind and don’t be afraid to go outside your comfort zone, in order to embrace these changes and opportunities.
“You have got to have clarity, you have got to have purpose and you have got to communicate, communicate, communicate” – Chief Executive, Department for Child Protection, Cathy Taylor
From all the public sector leaders that have joined us On the Couch one thing that has stood out is the importance of communication. We have seen across the sector and through messages to the public how vital it was that everyone felt informed and confident that they had the correct information. Looking forward, what lessons in communication can you apply to your role? Perhaps foremost is that in new work paradigms, where your team might not always be in close proximity, we need to engage in new methods and channels of communication. Staying connected with your team, even over distance, through digital platforms will help remote workers stay engaged and accountable.
“Leadership is about making sure people feel they are in, whatever your missions is, together” – Acting Chief Executive, Department of Human Services, Lois Boswell
As we all banded together to face this crisis, cohesion and teamwork were at an all-time high, and a key challenge for us now will be how to maintain this in the recovery period. Change is hard to maintain, and you will need to use all your skills in communication and emotional intelligence to find new ways to enthuse and connect your team about projects you are undertaking. The pandemic has taught us that communication matters, and that when your team members feel considered and part of the process, then there is a much higher will to perform and engage. As a leader, you will need to look for ways to bring your team together to reach goals, allocate work effectively and know where to build your team’s skills to enhance their confidence and ability to contribute.
“Healthier happier staff give you better returns as an organisation” – Chief Executive, Department of Treasury and Finance, David Reynolds
The experience of COVID-19 has been different for everyone, but whether big or small we have all been impacted in some way. As a leader, this may have meant a wake-up call to the different circumstances and challenges your team members are facing, where a high degree of emotional intelligence was needed to care for the health and mental wellbeing of your team. In the new normal, where flexible work and remote work becomes increasingly available, you should consider investing in building and developing greater emotional intelligence skills to communicate with people empathetically and effectively no matter what the future throws at you.
“If you create the space, leaders will step into it” – Rick Persse
Many leaders who have spoken with us have shared that longstanding silos have been seemingly demolished in the wake of the pandemic, bringing new opportunities for collaboration across departments. Leaders who excelled during this crisis demonstrated key attributes which they modeled to the rest of their team, including the expected behaviors to engage in, as well as how to hold a positive and resilient mindset. Adaptive leadership is perhaps the most apt term to describe the style of leadership required here, where teams are operating in often uncharted territory. Now is the time to build and develop your skills in adaptive leadership, as well as to understand how your leadership style impacts the performance and wellbeing of your team.
“Make sure that you are looking at them holistically, not just what they might be producing at their home or not” – Commissioner for Public Sector Employment, IPAA SA President, Erma Ranieri FIPAA
If we are embracing a new work model where remote work and virtual team management becomes part of normal practice, then you will encounter a need to shift your mindset around traditional styles of management and measures of performance. As many of the leaders who joined us On the Couch highlighted, performance can no longer be measured solely on the basis of ‘turning up’ each day. Instead, you need to look at the members of your team holistically- including their mental and social performance as well as their outputs. It has been noted throughout the pandemic that remote work has helped boost productivity levels, where people are getting more done in the day, removed from time eaters such as office chatter, etc. On the flip side of this however is that social isolation has had a negative impact on many people, so whilst we might be seeing increased productivity, we need to weigh this against mental wellbeing. If you are going to lead a remote team post-pandemic, you will need to make sure you have the skill set to help both yourself and your team;
Want to hear more? Our full Virtual on the Couch series is available to view here, where key SA public leaders share their insights on leadership styles, mantras and much more…